Refund policy

Return and Refund Policy

We accept return requests within 15 days after delivery.

Return eligibility

To be eligible for a return, the product must be unused and unactivated (fewer than five power-on cycles), in its original condition, and returned with the original packaging, accessories, and documentation.

To request a return, contact support@mondorobotics.com. If your return is accepted, we will provide a return authorization and the designated return address. Do not send products to our office or any other address without prior authorization.

Return shipping

For change-of-mind returns, the customer is responsible for return shipping costs. If the product is defective, damaged on arrival, or incorrect, Mondo Robotics will cover the approved return shipping costs.

Refunds

After we receive and inspect the returned product, approved refunds will be issued to the original payment method within five business days. Your bank or payment provider may require additional time to post the refund.

Products that have been activated or powered on five or more times are not eligible for a change-of-mind return. This does not limit any rights you may have under applicable consumer protection laws.

Limited warranty

The product body is covered by a 12-month limited warranty. The controller, battery, charging hub, wheels, and accessories are covered for six months. The warranty does not cover damage caused by misuse, accidents, unauthorized modifications, improper storage, or normal wear and tear.

For return or warranty assistance, contact support@mondorobotics.com.