Return & Refund Policy

Returns

You may request a return through the original purchase channel within 15 calendar days of receiving the product if:

the product has a performance failure caused by a product quality issue during normal use;
shipping damage materially affects normal use, and you can provide carrier documentation or other valid evidence; or
you have changed your mind, and the product is free from user-caused damage, suitable for resale, and complete with its outer packaging, accessories, gifts, and manual.

Replacements

You may request a replacement through the original purchase channel within 30 calendar days of receiving the product if:

shipping damage materially affects normal use, and you can provide carrier documentation or other valid evidence;
an item is incorrect or missing, or the product does not match the model, specifications, configuration, or other details of your order; or
the product develops a serious malfunction or manufacturing defect under normal use, and Mondo Robotics confirms through inspection that the issue is attributable to the product.

How to Request a Return or Replacement

Contact the original purchase channel within the applicable period. Keep your proof of purchase or order record from an authorized purchase channel available. Mondo Robotics may ask for the product serial number, issue details, photos, videos, or device logs.

Wait for Mondo Robotics to confirm your request and provide shipping instructions before sending anything back. If your request is approved, ship the product within 15 calendar days for a return or 14 calendar days for a replacement, counted from approval.

If circumstances beyond your control or other objective reasons prevented an on-time request, provide sufficient evidence so Mondo Robotics can assess whether to process it.

Shipping Costs for Returns and Replacements

For a return due to a product quality issue or qualifying shipping damage, Mondo Robotics covers the related return shipping costs.
For an approved change-of-mind return, you are responsible for the related return shipping costs. We will confirm the cost with you for your return. If we arrange and pay for the return shipment on your behalf, that cost will be deducted from your refund.
For a qualifying replacement due to a product quality issue, manufacturing defect, shipping damage, incorrect or missing item, or order discrepancy, Mondo Robotics covers the related shipping costs.
If inspection shows that a product does not qualify for replacement and it needs to be sent back to you, you are responsible for that shipping cost.

Refunds

For an approved return due to a product quality issue or qualifying shipping damage, we will refund the amount you actually paid to Mondo Robotics for the returned product. For an approved change-of-mind return, we will refund that amount less any return shipping cost we paid on your behalf. Any applicable original delivery charge and taxes you paid to Mondo Robotics for the approved return will also be refunded.

If no product return is required, we will initiate the refund within 7 business days after confirming it. If a return is required, we will initiate the refund within 7 business days after the product arrives at our warehouse and passes inspection.

Refunds are issued to the original payment method. The time for the funds to appear depends on that payment method's processing time.

Replacement Warranty

A replacement product is covered for the longer of the original product's remaining warranty period or two months from the date the replacement is delivered.

Important Conditions

Mondo Robotics may refuse a request submitted after the applicable period, or if the approved product is not shipped back within the deadline above. It may also refuse a request if valid proof of purchase or an authorized-channel order record is missing, forged, altered, or tampered with.

For change-of-mind returns, the product must meet the condition requirements above. Visible signs of use, missing items, or user-caused damage that materially affects resale condition may make it ineligible. For a return requested because of a reported product issue, Mondo Robotics may refuse the request if inspection finds that the issue was caused by the user or that the product has no quality issue. Examples of user-related causes include falls, water damage, unauthorized modifications, improper installation, and improper use.

For replacements, Mondo Robotics may refuse a request if inspection finds no quality issue, or that the product failure or damage was caused by user-related factors or improper use.

Nothing in this Policy limits rights that cannot be excluded or limited under applicable mandatory law. More favorable mandatory consumer rights in the country or region of purchase apply.