Warranty & Service Policy
Warranty Coverage
During the applicable warranty period, Mondo Robotics provides warranty service when official inspection confirms that a defect in materials, workmanship, or manufacturing prevents the product from functioning properly. Product or accessory failures caused by these defects, and abnormalities in official software or system functions under normal use, are covered.
Warranty Periods
The warranty period begins on the date of delivery.
| Product or part | EU, Switzerland, Norway, Iceland | Other countries and regions |
|---|---|---|
| Main unit, remote controller (excluding wristband), charging hub | 2 years | 1 year |
| Battery | 1 year or 200 charge cycles, whichever comes first | 1 year or 200 charge cycles, whichever comes first |
How to Request Service
Contact Mondo Robotics Support through an official support channel. Keep your proof of purchase and other relevant documents. Mondo Robotics may ask for the product serial number, a description of the issue, photos, videos, or device logs.
Depending on the issue, sales region, and inspection result, service may include remote technical support, software updates or system troubleshooting, repair or replacement of a faulty component, or replacement with the same model or a product with the same or substantially similar functions.
Wait for Mondo Robotics' confirmation before shipping a product or contacting an unauthorized repair service. We may ask you to send the product or certain components. Follow the product-data and packaging instructions we provide. We recommend keeping the original packaging for future service.
Service by Region
Warranty service is generally limited to the country or region of purchase and service regions designated by Mondo Robotics. We do not provide a global warranty, and cross-regional service is not guaranteed. If Mondo Robotics agrees to provide cross-regional service, you may be responsible for international shipping, customs duties and related taxes, repair labor, replacement parts, and other related costs.
What Is Not Covered
- Consumable components: the hat, ear, Motion Tracker Wristband, Protection Plates Pack, Chest Protection Plate, USB Port Protective Cover, Gimbal Protector, wheels, charging cable, and Action Camera Mount.
- Normal wear and tear, cosmetic changes that do not affect normal function, and ordinary battery-capacity degradation. Examples include tire wear, exterior scratches, and aging protective parts.
- Damage caused by accidents, falls, collisions, crushing, liquid exposure, moisture, sand or debris, stains, corrosion, animals, other external forces, natural disasters, fire, lightning, or flooding.
- Problems caused by failure to follow official use, safety, maintenance, storage, or app instructions; use beyond the product's intended purpose, performance limits, or safe conditions; unauthorized commercial, rental, or other special use; unauthorized disassembly, repair, or hardware, firmware, or software changes; or parts, accessories, charging equipment, or other third-party products not provided or authorized by Mondo Robotics.
- Cases where damaged, removed, altered, or unreadable product identification prevents product or warranty verification, or where valid proof of purchase is missing, forged, or altered.
- Functional issues or damage reasonably determined to result from using tracking, obstacle avoidance, or other intelligent functions beyond the product's designed capabilities, official recommended conditions, or safe operating range. These auxiliary functions may be affected by speed, lighting, ground and obstacle conditions, network conditions, third-party services, and other usage conditions. Mondo Robotics does not guarantee full detection, assessment, or avoidance of obstacles beyond those limits. Refer to the Safety Statement and User Manual for usage conditions and safety precautions.
Additional Service Conditions
If you ship a product or use an unauthorized repair service without prior confirmation, you may be responsible for resulting costs, shipping risks, or damage. If you do not follow Mondo Robotics' product-data or packaging instructions, you may be responsible for resulting data loss, shipping damage, or delays.
For after-sales service, provide accurate delivery address, contact information, and recipient details. You are responsible for resulting costs and losses if delivery fails or extra costs arise because of incorrect details, inability to contact you, refusal to accept delivery, failure to collect the product on time, or another reason attributable to you.
Mondo Robotics may collect, use, and analyze product operation logs, diagnostic information, and other materials you voluntarily provide for troubleshooting, support, and service improvement. Personal information will be handled under applicable data protection laws and Mondo Robotics' Privacy Policy.
If circumstances beyond your control or other objective reasons prevented an on-time after-sales service request, provide sufficient evidence. Mondo Robotics will assess whether to process it based on the circumstances.
Legal Rights and Policy Updates
Nothing in this Policy limits rights that cannot be excluded or limited under applicable mandatory law. More favorable mandatory consumer rights in the country or region of purchase apply.
Mondo Robotics may update this Policy and publish changes on its website or through other official channels. Where appropriate, it may give notice of material changes. Check the official website for the latest version. Updates do not affect rights already acquired under applicable law.
